We are by your side to answer your questions, not to generate doubts.

Medical HeiQ

Frequent questions

Since La Moncloa always recommend the use of masks in the following situations:

  • Public roads or outdoor spaces with an interpersonal distance of less than 1.5 meters.
  • Enclosed spaces if the minimum safety distance cannot be maintained (1.5 meters)
  • When using public transport you should always wear a mask.

In La Mascarilla, we recommend the use of the mask whenever you leave your usual home to ensure you are protected.

The correct use of mask offers a high protection percentage against a possible contagion of COVID-19 or any other viruses, bacteria, or germs . Our specific masks guarantee 99.99% protection (Aquimisa report).

In La Mascarilla we recommend renewing the mask after 4 hours of continuous use . If the mask is removed from the mouth / nose, it must be discarded and a new mask applied to ensure its effectiveness.

Our hygienic masks high filtration have triple layer with a Filtration Efficiency (BFE)> 99% .

In addition, the masks contain an additional impregnation of theHeiQ Viroblocktechnology that eliminates 99.99% of germs and bacteria. What makes our masks unique in the market and without any competition.

Yes, our masks comply with the standards stipulated by the Spanish, European and world health authorities.

  • Hygienic masks : according to regulations UNE 0064-1: 2020 + AC: 2019.
  • Surgical masks : according to regulations EN 14683: 2019 + AC: 2019.

No. Our masks have a manufacturing process unique in the world in “Clean room” . Said clean room is a fully isolated and sterilized space to guarantee total hygiene in the production of masks.

Our masks have a additional impregnation of HeiQ Viroblock Biocidal Technology ; responsible for eliminating germs and bacteria.

Yes. The factory is located in Pizarra (Málaga) where I know produce the disposable hygienic masks and disposable surgical masks . We also have the best raw materials for the manufacturing process.

We are or proud official distributors of the Spanish company MasFabEs SL , Who one of the largest mask manufacturers in the country with a monthly production of 16 million masks .

Of course. This website is thinking like a Intuitive eCommerce with all the facilities so that any user can purchase masks online through an easy and pleasant experience.

La Mascarilla is the only provider in Spain that offers you the subscription service , in this way you will receive at your home, office or where you choose your mask order on a monthly or every two months according to your needs.

With this model, You will always have a guaranteed stock of masks at your disposal in the event of a possible wild lawsuit as we suffered in the previous months in our country.

We don’t like ties, that’s why you will be free to unsubscribe whenever you want in a few clicks . If you change your mind, we’ll wait for you back with open arms.

The minimum order in La Mascarilla It is two boxes of 50 units of hygienic masks (100 masks) .

For the washable masks , the minimum order is one Duo pack (2 units) .

The shipping costs are calculated automatically based on your address, you can see them in your shopping cart before placing the order.

For orders equal to or greater than € 80, shipping costs are totally free .

Boxes MasFabEs contain 50 individually packed masks inside said box; being one of the few national companies that offer this additional quality and protection service .

You can cancel it as long as it has not been processed and is in distribution . Once received, we do not accept returns due to the characteristics and object of protection of these products …

We are at your entire disposal at our contact section for any questions, comments or suggestions that may arise.

The HeiQ Viroblock NPJ03 is one of the world’s first textile technologies to have shown to be effective against SARS-CoV-2 by an independent institution *. SARS-CoV-2 is an enveloped virus from the coronavirus family that causes COVID-19.

The tests have been carried out by Heiq with the Peter Doherty Institute for Infection and Immunity in Melbourne, Australia (Doherty Institute).

The HeiQ Viroblock It is designed to inhibit the growth and persistence of enveloping bacteria and viruses on textile surfaces. It is a unique combination of our silver technology registered for antiviral and antibacterial effect and our vesicle technology as a booster.


We make the most complete high-filtration hygienic masks on the market available to everyone.

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